HELPFUL THINGS TO KNOW

BEFORE WRITING A COMPLAINT,
here are some guidelines for possible problems you may have:

ITEM I PURCHASED NEVER APPEARED IN MY INVENTORY

This is not the responsibility of the developer, but of the IMVU server, and in these cases you should check your transaction history to confirm that the purchase has been made;

To review your transaction history: log in, click on the "Account" tab at the top of any IMVU web page, go to the section in the middle of the page entitled "Order History" and click on "View Credits Balance Log". Each credit transaction you made is listed on that table.

If you have confirmed that the transaction went through, and you have refreshed your inventory, but you still have not received the item, please take into account some considerations, such as lag in delivery process by IMVU - please have a little patience, and come back and refresh your inventory a little later. Also ensure that you are looking in the correct section of your inventory for the product.

If this still persists, please contact IMVU help center.

REFUND POLICY

Currently there is no way to re-sell, trade, transfer, or return items you have already purchased for yourself or were gifted by others. This will NOT be refunded as it is not a developer error that you bought the wrong product.

IF YOU WERE DOUBLE-BILLED FOR AN ITEM

If you were double billed for an item that you purchased, please note that this is not the responsibility of the developer. Please file an IMVU Merchandise Help Request form from the IMVU Help page, and file a Help Request Ticket Form.

ERRORS IN PRODUCTS

Most problems with purchases are not developer error. IMVU is in BETA testing, meaning that it is not a perfect program and we are all in effect BETA TESTERS. The products are only as good as the program that runs them and if IMVU does an update that causes problems, I cannot fix such problems. These problems include, but are not limited to, items not loading, items disappearing, crashes, and lag. Chances are that if you are having these problems that it has already been reported in the forums. You can view and report problems related to IMVU version releases HERE in the Latest News and Release Notes Forum. You can view bugs and problems already reported HERE in the Bugs and Testing Forum.

PLEASE NOTE THAT REVIEWS ARE PERMANENT. FEEL FREE TO CONSULT ME WITH ANY PROBLEM BEFORE LEAVING REVIEWS ON PRODUCTS. I AM ALWAYS HAPPY TO HELP